on 25-08-2021 13:43
I have been trying to access my account for a couple of weeks but no matter what I try to do I get an error message and can't go further. If I click on any 'send', 'login' or 'OK' button I get the Ajax request error message. I've cleared cookies, tried different browsers and devices and it happens every time.
I am trying to do 2 things on my account - change my password (customer care won't help because I can't remember it even with the prompt), and check why I've been overcharged by a couple of pounds the past 2 months.
Thanks
on 26-08-2021 13:54
Hi @joymitchell, thanks for posting and welcome to our community.
Sorry to hear you're having issues accessing and using your emails. Can you please confirm which type of email address is it? E.G. ntlworld.com, blueyonder, virgin.net etc?
Regards
Lee_R
on 26-08-2021 14:51
Hello
Thanks for your reply.
The account email is hotmail.co.uk
Joy
on 26-08-2021 14:56
Hi again
I've re-read your reply and want to clarify that the problem I'm having is that I can't access my virginmobile online account (the one I would access to check my bills, make purchases, etc), not an email account.
Thanks
on 27-08-2021 15:48
Thanks for your reply, joymitchell,
For privacy and security concerns we do ask that you refrain from posting your personal and account details on a public post. I've also sent you a private message to confirm your mobile account details.
Cheers,
Corey C
on 02-09-2021 11:45
on 03-09-2021 11:53
Hi joymitchell,
Thanks for the updated post. Glad to hear it's all sorted.
Cheers,
Corey C