Airtime spending cap reached?? - unlimited calls and texts

[Rossespinne]

I’m trying to make an urgent phone call but I am unable to as I get a message telling me I’ve run out of airtime and can’t be connected?

I have unlimited calls and texts which has just refreshed.

I don’t have a land line and it’s essential I’m able to make calls on my mobile.

What can I do?

Thanks

[Alex_RM]

Hi Rossespinne,

Thanks for posting and welcome to our community 🙂

I'm sorry for any confusion regarding your package.

So I can take a closer look at this for you I'll need a few more details, I've popped you over a private message for this (purple envelope, top right hand corner)

Alex_Rm

[Rossespinne]

Still haven’t had a resolution on this and replies from Virgin staff are sporadic at best.

I really need this sorting as I’m unable to use my phone as intended and being able to call people is essential.