on 10-05-2022 15:15
I’m trying to make an urgent phone call but I am unable to as I get a message telling me I’ve run out of airtime and can’t be connected?
I have unlimited calls and texts which has just refreshed.
I don’t have a land line and it’s essential I’m able to make calls on my mobile.
What can I do?
Thanks
on 10-05-2022 15:28
Hi Rossespinne,
Thanks for posting and welcome to our community 🙂
I'm sorry for any confusion regarding your package.
So I can take a closer look at this for you I'll need a few more details, I've popped you over a private message for this (purple envelope, top right hand corner)
Alex_Rm
on 11-05-2022 20:32
Still haven’t had a resolution on this and replies from Virgin staff are sporadic at best.
I really need this sorting as I’m unable to use my phone as intended and being able to call people is essential.