Account suspended

[JimothyHat]

I recently got a new phone which for the past day and a half now since inserting my SIM hasn't asked yet for my security pin, if I login to the my virgin media app it says my service is suspended but I've not got any outstanding bills. Calls to 789 have ended with them not helping me or saying that my unlocked phone needs to be unlocked honestly just thinking of switching companies at this point.

[Paul_DN]

Hi JimothyHat,

Thank you for reaching out to us in our community and welcome, sorry to hear your new phone is suspended.

I have been able to locate an account for you and will be more than happy to look into this for you, I will invite you into a private chat so we can clear security, once received please click on the purple envelope to accept?

Regards

Paul.