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789 not available in spain i need help

Sharon14
Just joined

on ‎22-07-2021 10:51

I've received a message saying due to no recent activity on my sim it will be barred and I can't get hold of virgin 

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3 REPLIES 3

DJ_Shadow1966
Very Insightful Person
Very Insightful Person

on ‎22-07-2021 10:55

Hello

What type of contract do you have is it PAYG or a contract.

If it a PAYG you have to make a chargeable text / call every 90 days to keep the SIM active, also you need to be aware that Virginmedia will be stopping all PAYG sim later this year.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Sharon14
Just joined
In response to DJ_Shadow1966

on ‎22-07-2021 11:13

Thank you its payg just very frustrating that I can't get through to virgin to speak them 

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DJ_Shadow1966
Very Insightful Person
Very Insightful Person
In response to Sharon14

on ‎22-07-2021 11:29

Hello

Yeah the number 789 will not work outside of the UK and Virginmedia network, the 90 day rule is hard and fast and it is under the terms and conditions, so you will need to make a chargeable call or send a text to keep the number.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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