Hi All,
Thanks for your post and apologies to hear you are getting unwanted sales calls from us. Apologies as well for the time it's taken to respond to your post as we work the oldest posts first and every response on here pushes the thread further back down the queue.
Your feedback has been sent regarding the sales/marketing calls to our support and management teams. Currently, there are no plans to change this practice, but we are able to offer the opportunity to opt out of our sales/marketing contact.
We can arrange to have your marketing preferences changed if you prefer to not receive sales calls from us. This will remove you from our database for sales calls and also unwanted addressed mail. You can contact us on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone) or let me know on this thread if you would like to opt out and I will contact you for more information.
Please be aware that you may receive marketing contact from us for the next six weeks, as we aren't able to withdraw our campaigns that have already been released. Also, if you have both a Virgin Media and Virgin Mobile account, your preferences will need to be changed on both accounts.
Kind Regards,
Terri
Virgin Media Forum Team