"The outbound sales team will have different offers/discounts available to them depending on what the focus is for the month."
Am I alone in disliking this wheeler-dealer business model that seems to be pervading all utility providers these days? There is something distasteful about having to fend off telesales callers whose sales technique is little more sophisticated than the ragged-trousered boy tugging one's sleeve in a crowded souk. How are we supposed to know whether this urchin is a genuine tout or a pick-pocket? Moreover, if we should take it upon ourselves to venture up to a genuine VM salespoint - be it 150, the website, a phone number in a leaflet, or a high street shop - we never know if the deal we are offered is the best available, or merely the one that pays the highest commission to the salesperson to whom we are talking at that moment in time. In the end, the customer's only recourse is to lie and haggle their way to a fair price via the Retentions team. What kind of world are we living in, where dishonesty reaps better rewards than loyalty?
Thanks for the prompt reply Rich, my main focus was just to let others know that this number is VM and what they should expect from the call.
It seems the main issues are the inappropriate volume of calls, the lack of clarity/answers within the call on what they are offering & that the feedback would be that one concise & clear offer via email, appears to be what most customers would prefer.