04-10-2017 18:51 - edited 04-10-2017 18:52
I had a call yesterday from 08001836416, but missed the call, I checked on line and it was suggested that it was a hoax Virgin media call. I got a call again today, it was from what sounded like an Indian man and he said he was from Virgin Media, and was offering me a V6 box for free. He asked me to confirm my post code and first line of my address, I gave him the post code and the number, he then asked for the Road, I said you must already know that, he said he needed it to confirm who I was, so I said that I didn’t know if he was from Virgin. He decided then to cancel the call and rang off.
2 hours later he rang again, but I again missed the call by a fraction, and received a voice message from the same number this also was from an Indian sounding man who sang the line. “she’s got a ticket to ride”. and then rang off.
It would be good if someone from Virgin could verify that this is not one of their numbers
Answered! Go to Answer
on 20-11-2017 10:44
I had them call again but no one spoke, I'm getting to old to run about after calls that no one talks or I'm not remotely interested in
I want to be off the marketing list which is a bit difficult if no one talks!
on 28-11-2017 11:21
Hi All,
Thanks for your post and apologies to hear you are getting unwanted sales calls from us. We have sent your feedback regarding the sales/marketing calls to our support and management teams. Currently, there are no plans to change this practice, but we are able to offer the opportunity to opt out of our sales/marketing contact.
We can arrange to have your marketing preferences changed if you prefer to not receive sales calls from us. This will remove you from our database for sales calls and also unwanted addressed mail.
Please be aware that you may receive marketing contact from us for the next six weeks, as we aren't able to withdraw our campaigns that have already been released. Also, if you have both a Virgin Media and Virgin Mobile account, your preferences will need to be changed on both accounts.
If you would like for me to do this for you, please send me a private message by clicking this link: PM me here and send the following details:
Kind Regards,
Terri
Virgin Media Forum Team
28-11-2017 19:10 - edited 28-11-2017 19:11
on 28-11-2017 19:40
Hi mk71,
Yes, this number is from our Sales Team. If you would like to chase up your V6 order, please give us a call on 150 (free from a Virgin Media landline & Virgin Media mobile) or 0345 454 1111 (from any other phone), or get in touch via WebChat on Contact Us or pop a post over on the Cable Account board here on the Community Forum.
Apologies that our TV Anywhere service isn't compatible with the OnePlusFive handset. We are currently working on a new app that will be called Virgin TV Go, so when this becomes available, try it on your handset.
Kind Regards,
Terri
Virgin Media Forum Team
on 30-11-2017 10:31
on 30-11-2017 14:02
Hi JB88,
It's a very good idea to have the option of removing marketing contact via your online account and I've forwarded your idea and feedback regarding the sales/marketing calls to our Service Assurance management team.
I'm sorry for the frustration that these calls cause.
Kind Regards,
Terri
Virgin Media Forum Team
on 05-12-2017 10:54
I received a call from 0800 183 6416 this morning.
Other than the unwanted sales voice from an Indian lady, with very vague details that the product offered, I just couldn't accept that she directly asked me to confirm my home address, with no more info required!
It made me feel extremely unsafe.
on 05-12-2017 16:30
Hi Scamgoaway,
Unfortunatley all you can do is ask to be taken off the mailing/ contact list, as you can see this has been going on for a while now and Virgin are obviously not willing to tackle the issue that they have a major problem with their customer service staff. It is such a shame as I have personally had excellent service up until this, and I ended up baring the number( which is ironic, that I am blocking a Virgin number on a Virgin phone contract.)
on 06-12-2017 11:55
I've signed up to this forum in order to say that it's absolutely bloody outrageous that a faintly reputable organisation should behave like this. Phoning me up and asking me to reveal personal and security details breaches every single guideline imaginable. It's completely out of order and should be stopped now.
What I want to know is where this (apparently legit) callcenter got my mobile number from. I've looked through all the paperwork and the contact details on MyVirginMedia and there is no record that I've ever given it. My normal practice when asked for my mobile number by commercial organisations is to lie. So where did you get it from and how do I remove it from any and all VM databases?
on 10-12-2017 13:08
HELLO FORUM TEAM I WANT A RESPONSE
How do I get my phone number removed from your vile spamming database?
Who gives me an apology for repeated spam phone calls?