04-10-2017 18:51 - edited 04-10-2017 18:52
I had a call yesterday from 08001836416, but missed the call, I checked on line and it was suggested that it was a hoax Virgin media call. I got a call again today, it was from what sounded like an Indian man and he said he was from Virgin Media, and was offering me a V6 box for free. He asked me to confirm my post code and first line of my address, I gave him the post code and the number, he then asked for the Road, I said you must already know that, he said he needed it to confirm who I was, so I said that I didn’t know if he was from Virgin. He decided then to cancel the call and rang off.
2 hours later he rang again, but I again missed the call by a fraction, and received a voice message from the same number this also was from an Indian sounding man who sang the line. “she’s got a ticket to ride”. and then rang off.
It would be good if someone from Virgin could verify that this is not one of their numbers
Answered! Go to Answer
on 10-10-2017 21:01
If it was a genuine call, what was it with the voice message that I received, “She’s got a ticket to ride”? It doesn’t instill confidence in a company that encourages its customers to think that they are being scammed. wouldn’t it have been better just to say he would call back when more convenient. As I and many others were obviously in doubt about whether this was a genuine call, perhaps a different approach is needed, or an advertised Virgin telephone number could be used.
on 11-10-2017 13:46
Thank you, Kath F, for confirming that this is a bona fide VM telesales call. However, as a loyal customer (with VM since they took over Telewest), I would like to say that I don't appreciate this gimmicky approach. If VM has a genuinely good deal to offer its long-standing customers, send us an email setting out the offer in clear, concise terms, so we can make a considered and informed decision about whether to take it up. Treat us like adults, not overgrown children. And stay well clear of telesales calls - whether solicited or unsolicited, they are a nuisance.
12-10-2017 12:19 - edited 12-10-2017 12:23
@savik2 wrote:send us an email setting out the offer in clear, concise terms, so we can make a considered and informed decision about whether to take it up. Treat us like adults, not overgrown children. And stay well clear of telesales calls - whether solicited or unsolicited, they are a nuisance.
^ Couldn't agree more
It's often very hard to understand the offer as it's from someone who doesn't speak English as a first language. They also often seem to be under a lot of pressure to close the deal.
As @savik2 states, just email out the offer and let us decide - most people can well do without these intrusive, high pressure calls
on 12-10-2017 12:22
@Squirtle_96 wrote:It's a genuine Virgin number. I agreed to have a new V6 box fitted and its appeared on my online account with the agreed date and time 🙂
Thanks Squirtle_96
So what is the deal?
on 12-10-2017 12:43
nigeyb wrote:
So what is the deal?
So, answering myself, it appears that this is the deal....
Virgin TV V6 box: Only available for customers with Mix TV package and above and Virgin Media broadband minimum VIVID 100 (up to 100 Mbps). Content available to view depends on your TV package.
You can install yourself, or pay for an engineer which costs £20. Is that correct? Is that what the call offers?
I keep getting these calls (but have yet to answer one) however, as I'm on the Player TV package, I'm guessing I'm not eligible unless I upgrade to Mix TV, which I don't want to do.
If it's convenient I'll answer next time they ring and update this thread
on 12-10-2017 16:34
nigeyb wrote: If it's convenient I'll answer next time they ring and update this thread
As it turned out it was yet another call (third one in about two months) trying to get me to use Virgin mobile services. V annoying. Each time I have the conversation I ask them to put a note on my account to say I am not interested in switching to Virgin Mobile.
on 17-10-2017 20:33
on 18-10-2017 09:31
on 27-10-2017 20:07
If it is for real, this is not the way to go about it. I've had 9 missed calls from this number just today, they've called me every 30 minutes even though I made it clear when they first called me on Tuesday that I didn't want them to call during working hours!
on 01-11-2017 13:41
Hi MariekevB,
Thanks for posting. Sorry to hear you've had a lot of missed calls from the sales team. I appreciate these can be inconvenient.
Are you still getting these calls since posting?
Are these calls to discuss a Virgin Media or Virgin Mobile account?
Thanks