02 Sim not arrived

[Tricia59]

Hi

we placed our order on 27th January for a new package which included the 02 sim. The delivery date chosen was 25th February however the bundle did not arrive until today. The sim card is not included and hasn't been sent by 02 either. We have tried contacting 02 but they have no record of us. Can you help?

[Ashleigh_C]

Hi there @Tricia59

Thank you so much for your post and welcome back to our community forums! 

I'm so sorry to hear that you have faced this issue and you are still waiting for your SIM. 

I'd be happy to take a look into this for you, I will send you a PM now so we can do so. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[Tricia59]

Thanks.

I have responded to your message