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epic-jargon
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why is the virgin media website so bad

i log in to try to add a phone contract to my account click on it and it logs me out and when i try to log in through it, the website says it doesnt recognize my account and ill have to make a new one.

seems like most of the links on the main page log you out when you click on them, how can an internet company be this inept in the web department.

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Forum Team
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Re: why is the virgin media website so bad

Hi Epic-jargon,

 

Thanks for posting, 

 

I am sorry to hear you're having issues ordering online. To confirm, are you trying to order through your media account? If so, you need to order separately as mobile is a separate entity within the company, 

 

You can do this here

 

Any further issues, please let us know.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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