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MYBROADBAND
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where is my previous bills?

Hi.

I could see my previous 6 months bills in the past. but now I only can see my present month's bill. where is my previous bills?

The bills is a big issue for all virgin media customers. it is not a problem at all for other broadbands. why? 

Thanks

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Dave_cq
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Message 2 of 12
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Re: where is my previous bills?

It looks like (from my memory) they have changed the layout of the My Bills page.  When you go in via My Virgin Media it defaults to the 'Overview' tab and you initially see only the latest bill.  If you click on the next tab along 'View Bills' and you will see your previous bills.

There are also tabs for 'Understanding Your Bill' and 'View Contract'.

Hope that helps.

 

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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MYBROADBAND
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Re: where is my previous bills?

Hi. Dave,

thanks for your instant reply.  I checked several times and coudl not find any tab for previous bill from that page.

thanks

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Superuser
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Re: where is my previous bills?

When you go to View Bills, it should present the detail for the current bill and access to the other bills on the right-hand side, as follows:

8D1644A3-8F97-4E9E-A12B-2244D1735DAE.jpeg

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MYBROADBAND
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Re: where is my previous bills?

Hi.

Thank you very much for showing screenshop of the bill. however, there is no other bills on the right hand of the page, except the present bill. I could see last six months bills  on the right hand of the bill page last year, but not now.

thanks

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Superuser
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Re: where is my previous bills?

In that case, I suggest you are going to have to wait until Virgin Media get round to answering this thread. Looks like there is a data issue with your account.

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MYBROADBAND
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Re: where is my previous bills?

thank you very much indeed!

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Superuser
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Re: where is my previous bills?

Have you got a new contract recently? Moved house etc?
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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MYBROADBAND
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Message 9 of 12
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Re: where is my previous bills?

Hi.

No, I have been with VM broadband for several years, and still live in the same address.

thanks

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Dave_cq
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Message 10 of 12
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Re: where is my previous bills?


MYBROADBAND wrote:

Hi.

Thank you very much for showing screenshop of the bill. however, there is no other bills on the right hand of the page, except the present bill. I could see last six months bills  on the right hand of the bill page last year, but not now.

thanks


 

Are you quite sure you have selected the 'View Bills' tab along the top?  It's the second tab along.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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