virgin mini box install

[RobRicetr2]

Hi

had the 1gig Volt package this week. Installed by myself, no engineer, as I though i'd install myself.

No problems other than this.....do i need to arrange an engineer to install my Mini Box in the upstairs bedroom?

there is already a white virgin box upstairs ready but when i wire it up I am receiving a tuner error - no channels! 

any help gratefully accepted.

Regards

[japitts · Accepted solution]

All VM TV boxes need two connections.

1: Co-ax cable carries live TV channel - this is non-negotiable.

2: Internet connection provides the online functions for OnDemand, streaming & various updates. Ethernet is ideal, reliable wireless can suffice.

If you don't have a co-ax connection point where you want to use the TV box, then you'll need a tech-based install to put the cabling & connections in.

[japitts]

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@RobRicetr2 wrote:

Also Virgin Mini Box - do i need to book an engineer to install it upstairs in my computer room?

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Answered in your other thread, which I've moved to the TV section of this forum:

https://community.virginmedia.com/t5/Virgin-TV-360/virgin-mini-box-install/m-p/5196068/highlight/fal... 

[RobRicetr2]

hi

arranged an engineer to visit (5/12/22) to install a Virgin tv mini box.

was informed that I would receive 2 texts on the day regarding times etc.

also asked me to check the app for ongoing appointments.

I have taken a day off and no texts or any mention of visit in appt's section of app.

please advise

regards

[Steven_L]

Hey RobRicetr2,

Thanks for taking the time to post on the forums about your issues. 

I have looked into this on the system and can see that an appointment has been made but I cannot confirm the date over the open forum, I will drop a private message over in a moment, please look out for it and we can get started.

Kind Regards,

Steven_L

[RobRicetr2]

already been and installed mini box. The confusion was I was sat at home not knowing that were coming or not. I was expecting, like i was told, a couple of texts.
thank you

[Steven_L]

Thanks for letting is know that its all sorted now. 

Are your services now working as they should?

Kind Regards,

Steven_L