virgin at it again

[Justin2211]

virgin signed me up to a contract with out consent as part of a home e move even though I told the guy I would ring to talk about a new contract once move had taken place low a behold I ring they signed me up to a contract without my consent 

[spell]

The frustrating aspect is that this could be put right in a couple of minutes but due to greed and pure pig headedness they prefer to waste everybodies time including their own and further damage their customer service reputation - if that is possible.

Good luck with it - at least you are now aware of the kind of organisation you are dealing with. No disrespect meant to the forum staff -  they take the flak in their role of buffer between the customer and any form of management - updates would be of interest and may assist others 

[Justin2211]

yes I would like it escalated I had 3 calls today from virgin all 3 hung up when answered 

[Paul_DN]

Hi Justin2211,

Thanks for reaching back out, as advised by Steven a complaint has been raised and a member of the team will pick this up ASAP, the team aim to respond within 7 days however it can take up to 28 days, this is set out in our complaints code of practice.

Regards

Paul.
 

[Justin2211]

still trying it so had all the contracts cancelled finally got through to a lady who cancelled I gave my 30 days notice low and behold 2 months later there still trying to take money and denying cancelling yes I have emails of the cancellation this company you need to avoid 

[Akua_A]

We truly apologise for this experience @Justin2211. 

This is certainly not ideal and it is not the level of service we look to provide. In this case, I am sending you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks

[spell]

It is exactly the level of service VM wishes to provide the clue being that is what they are actually doing by choice - incompetence just does not cover it