on 07-02-2023 18:37
Forum team help phoned VM for new package got uk call centre made mistake on tv package done from mix to mixit phoned twice got India callcentre to upgrade back to mix tv package still not happened need help
on 07-02-2023 18:46
Mix is a legacy TV package, and any re-contracting means you will move to a current package instead. Current TV tiers are Mixit & Maxit.
https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide
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on 07-02-2023 19:14
on 07-02-2023 19:16
Post up a copy of your contract, with any personal details removed
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on 08-02-2023 08:17
Hi wb2222,
Thanks for your post and welcome back to the community.
Apologies for any issues faced with your new package, to clarify is the price of the new package the same as advised from the point of sale?
Also if you can provide a contract copy as advised by @japitts we'll be able to take a further look.
Regards,
on 08-02-2023 08:27
HI new package was £74 as for contract copy not got tech to send it. account number [MOD EDIT: Personal info removed]
on 08-02-2023 11:49
Thanks for the response,
As per our Forum guidelines please refrain from posting any sensitive information publicly.
Just so we can check this package for you I've dropped you a PM.
The message will appear within the purple envelope icon.
Regards,
on 11-02-2023 10:57
Thanks for the update on this matter wb2222,
I'm glad the team were able to get this sorted for you.
Do pop back up if you require further assistance.
Take care,