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Sarah_8
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unable to register with my virgin media

Very unhappy customer can anyone help. I am unable to register with my virgin media. I fill out the form, click I’m not a robot hit register and I go straight back to the same page. I have now tried calling customer service 3 times, emailed once and sent in a complaint email but still having problems. The first 2 calls I was told it would be sorted in 5 working days or I would hear from someone but nothing. The last phone call the guy tried to talk me through it all again like I was a complete idiot, he didn’t really get what I was telling him so I lost it a bit and asked to speak to a manager. After questioning why I wanted to he agreed and said he would find one. 10 minutes of holding he cut me off. So angry. I just want to register. Any advice? How to I get to talk to someone who can actually help?

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Re: unable to register with my virgin media

Hi Sarah_8,

 

Thanks for your post and a very warm welcome to our Community Forums!

 

Sorry to see that you've been struggling with setting up your self-care account, can you tell me if you get any kind of error messages or codes that come up on the screen after you've confirmed you're not a robot?

 

Have you been advised of any possible IT Tickets being raised for you?

 

David_Bn 

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Sarah_8
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Re: unable to register with my virgin media

No error messages or codes. I just go straight back to the same page. The first time I called I was told it was being passed to someone else in technical support and I may hear from someone if not it will be working within 5 working days. The second call I was just told I had to wait another 5 working days from then. I haven’t heard from anyone.

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Re: unable to register with my virgin media

Thanks for getting back to me, this sounds like some IT Tickets have been raised.

 

Were you given the references to these tickets?

 

David_Bn

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Sarah_8
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Re: unable to register with my virgin media

I really don’t think any tickets have been raised. I have not been given any references just keep getting told “5 working days”. The second time I called the lady didn’t have any record of my first call so that was an absolute waste of time. How long should I have to wait to get this resolved? I have been trying to sort this since 12th August, nearly 3 weeks. No one has contacted me like they said and it hasn’t been fixed. I feel like I am getting nowhere and really not happy. Just want this sorted asap

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Re: unable to register with my virgin media

Thanks for coming back to us Sarah_8

 

Let me help you look into this. I'll need to look at the account, so will pop you a PM to discuss this further, 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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