unable to login

[JO-T120]

I have recently setup a broadband package for my university house which was installed a month ago by one of my housemates. I have received my first bill and been charged and want to access my account to view the bill and look at the account settings, however the account settings I think I used to setup and the email that is receiving the bills isnt recognised as an email when I select the forgotten password option and if I select the forgotten email option the page after I input my details comes up as temporarily down not working. Any help would be greatly appreciated

[Ashleigh_C]

Hi there @JO-T120

Thank you so much for your first post to our Community Forums and welcome to the team! 

I'm so sorry to hear that you have been unable to log into your account. I will send you a PM now so we can look into this and hopefully get it resolved.

Please keep an eye out for the purple envelope in the top right of your screen alerting you to a new message. 

Thank you.