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terminator caps

Iv just cancelled my services and the letter states to place terminator caps onto the sockets.  They are not enclosed.  How do I get these as have two boxes to send back



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Re: terminator caps

Hi cazsmith39

Thanks for getting in touch about the terminator caps.

We can arrange to order those for you, or Customer Care or Webchat can also support with this.

In order to contact them if you could get in touch via 150 or 0345 454 1111 or via Webchat  where our teams can clear security with you and work to resolve any issues you have with this support option.

If you’d prefer to send us a message to arrange this then please send a private message to me with your name and full account address, I can then request this for you from the asset tracking teams to be sent.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll pop back to advise further.

Thanks again Smiley Very Happy

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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