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taking over an account

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cmjags
Tuning in

on ‎05-02-2022 16:11

Can a broadband account be transferred. My friend passed away and I thought I could take over from him but I could get a much better deal as a new customer

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BaldrickBravo
Superfast
In response to cmjags

on ‎05-02-2022 16:40

That makes sense.
Don't create a new account, that will probably complicate things.

You need to contact VM customer services. They have a process for dealing with bereavement as evidenced by the form linked above. It may or may not be the current form, but probably best to speak to a human and get it sorted.

If cost etc.. is a concern, then once you are the account holder, you can look at better details or perhaps go through the retention process.

See where this Helpful Answer was posted

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BaldrickBravo
Superfast

on ‎05-02-2022 16:15

I am sorry for your loss.

Transferring an account like that would be an unusual thing to happen.

You would be a new customer and have a new account created. If you live at the same address, in effect that would be that the responsibility for paying the bill would transfer to you.

You don't give much information, but I suspect you and your friend are sharing a home and you need continuity of the broadband connection?

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gary_dexter
Alessandro Volta

on ‎05-02-2022 16:17

You can, yes.

https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/corporate/Bereavement-Transfer-...

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cmjags
Tuning in
In response to BaldrickBravo

on ‎05-02-2022 16:29

You were correct, sorry for lack of detail. Basically wanted to know if it was an option to simply transfer and for me to take over with my details or simply open an account with a broadband company.

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BaldrickBravo
Superfast
In response to cmjags

on ‎05-02-2022 16:40

That makes sense.
Don't create a new account, that will probably complicate things.

You need to contact VM customer services. They have a process for dealing with bereavement as evidenced by the form linked above. It may or may not be the current form, but probably best to speak to a human and get it sorted.

If cost etc.. is a concern, then once you are the account holder, you can look at better details or perhaps go through the retention process.

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cmjags
Tuning in
In response to BaldrickBravo

on ‎07-02-2022 17:16

Thanks for your advice. I will contact customer services and take it from there. If I take over the account ,I would be a new customer and as such have the option of using other broadband outlets before locking into a contract for 12 or 18 months
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Paul_DN
Forum Team
Forum Team
In response to cmjags

on ‎08-02-2022 08:30

Hi cmjags,
Thank you for reaching back out to us, as your friend has sadly passed away, please accept our condolences, our Bereavement team will handle this for you, you get 3 choices, you can cancel the account, transfer the account into your name if you live at the same address and wish to carry on with the services, this option if stayed the same will not re-contract you, 3rd option is cancelling and taking a new customer deal in your name, if you have a phone with the service you may lose the current phone number taking this option.

You can find out more here?

Regards

Paul.

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