on 28-07-2021 12:44
i am stuck in the forgotten password/reset loop AGAIN
on 28-07-2021 12:53
i have been stuck in the login/reset password loop yet again. is virgin ever going to fix this continuaig issue ?
on 28-07-2021 13:02
on 28-07-2021 13:07
bored with this, yet another virgin fail. i set everything exactly as should, even my password manager saves automatically, why cant the virgin app/web remember I KNOW MY PASSWORD. but virgin dont, try to reset and stuck in the loop again.
on 28-07-2021 15:05
Thanks for your post and welcome to the Community Forums, Lespj,
Sorry to hear that you are having password issues. When setting up your password, please be sure to set it up from the site directly and not from any app. Make sure that the password meets the guideline posted here: https://www.virginmedia.com/help/how-to-create-a-strong-password Once the password is created then the apps and broswers can store them.
I've sent you a private message to confirm your account details so I can reset this for you.
Cheers,
Corey C
on 30-07-2021 21:03
IT. IS. STUCK. IN. THE. LOOP. I created new password several times and STILL. STUCK. IN. THE. LOOP. Its not a wrong password configuration at all. its just a broken setup that begs for SKY
05-08-2021 21:01 - edited 05-08-2021 21:03
password loop again, it says dont recognise details. only reset a couple of days ago, pitiful garbage.
on 06-08-2021 00:19
stuck, yet again
on 06-08-2021 09:00
Sorry to hear that, Lespj, where is it getting stuck? Have you been able to get it sorted since your post?