something's gone wrong

[hambros]

Hi

I cannot access my account on the vm website just get the ‘somethings gone wrong’ page. Has always worked on iPad/iPhone/iMac with safari. Even the contact us link on t(e page goes to an error page.

[hambros]

Hello

Yes, deleted all website data/cookies etc, several times.

Thanks

Mark

[Serena_C]

Hi @hambros

Thanks for getting back to us. Have you tried accessing the My VM website using Incognito Mode on your browser?

Best wishes,

Serena

[hambros]

Hello

Yes, still not working.

Thanks

Mark

[Martin_N]

Thank you for that information. 

Can you confirm if you have been able to try and access this on a Mobile device on Mobile data connection?

^Martin

[hambros]

Hi

Again no luck on data connection

Thanks

Mark

[Ashleigh_C]

Hi Mark, 

Thank you so much for bearing with us through all these checks and I'm so sorry this isn't yet working for you.

I'm going to send you a PM now so we can try a few more things, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.