service suspended

[Shin41]

Would anyone help me?

Three days ago, my TV and broadband services was suddenly suspended,and no information from Virgin media.

They say there may be a billing issue in my account, but this is my first month of my contract and I have not received any bills yet.(First bill is planned on 28th)

Your services have been suspended

As there may be a billing issue in your account, your TV and broadband services have been suspended, sign in to restart them.

[Kain_W]

Hi there Shin41,

Thanks for posting your query and welcome to the community.

Apologies for any discrepancies, can I ask did you have any previous Virgin accounts at all?

Let us know,

[Shin41]

Hello, Kain_W,

Thank you for your reply.
No, I've came to the UK last month, and don't have another account.

Shin41

[Kain_W]

Right okay,

Thanks for getting back to us, so we can investigate this further I've dropped you a PM.

The message will appear within the purple envelope icon.

Kind Regards,

[Kain_W]

Thanks for your cooperation over PM Shin41,

I'm glad we were able to find the issue.

Do pop back up if you require further assistance.

Take care,