on 24-06-2022 18:46
Just received message from Virgin saying the equipment has not been received and I will be charged £40. I dropped it off at Collect+ days ago. I have a receipt but without a postcode I cannot track the parcel. On top of that my catalogue account has notified me that Collect+/Yodel have been hacked and there is a problem with delivering parcels. What am I supposed to do?
on 24-06-2022 20:55
Hi LondonDot,
Thank you for your post and welcome to the forums 🙂
I am sorry to hear this regarding the return of your equipment.
I will pop you over a PM to look into this.
Keep an eye out for the purple envelope 🙂
Zoie