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"Sorry, we can't confirm your username"

ben__ward
Joining in

I've been trying to change the email on my virgin media account for months now and every time it says "Sorry, we can't confirm your username" and i don't know what to do next

 

52 REPLIES 52

Hi @Version2

 

Thanks for posting on our community forum!
 

Are you still unable to access the page now? I can look further into this if so

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi, yes it’s still an issue, thanks for your support!

I'm going to drop you a private message now, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs