"Returning epuipment" requests from virgin without any reason

[bob_ecob]

A bit of a puzzler here that we can't work out. We were sent emails and texts last week saying that packaging would be sent to us for us to " return our equipment" and the packaging arrived today.

The only thing is, we haven't changed anything in our contract, continue to pay our bills, and haven't received any upgraded kit.

Basically, if we return our equipment, we won't be able to access the service that were paying for. Any idea?

[Travis_M]

Hi @bob_ecob

Thanks for posting on our community forum!

Are you not moving address at all / is no one moving into your property?

Regards

[bob_ecob]

Hi, 

Thanks for your reply.

No, nothing is changing here at all. That's why we're so baffled!

[John_GS]

Thanks for coming back to me.

I'll PM you now to discuss this further

Best,