on 08-02-2023 14:54
good afternoon guys
on 16 january i upgraded my personal picks online - via my account - and got an order email confirmation with a ref#
my price was going from £91.74 to £92.64 per month
3 weeks + 4 phone calls later each assuring me it was fixed my contract is still showing incorrect £109.74
fed up 😞
on 08-02-2023 17:24
Hi alphabetgaga,
Thank you for reaching out to us here on the community.
I am very sorry to hear your billing is incorrect following the change to your package.
We would be happy to look in to this further for you. I will just need to take a few details via private message so I will pop this over to the purple envelope now.
Speak soon,
on 08-02-2023 17:45
on 09-02-2023 16:49
Hi alphabetagaga,
Thank you for joining me on private message.
I am happy we have been able to assist with getting this matter resolved.
Please do reach out if we can assist in the future.
Thanks,