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urgsemail
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#prisonerofvirgin

Hi All

just wondered if anyone has the direct contact details of the head of customer services at Virgin

Currently on my  third ridiculously long phone call to Virgin's cancellation line

1st one was aborted after 45mins when no one answered.

2nd one was told I could only cancel online (untrue) after waiting 30 minutes to get through - obviously so the person on phone didn't damage their win back figures

3rd on is currently ongoing at over 60 mins  having been put back on hold after telling the person who answered I was definitely leaving - think I've just been slammed again.

Really Virgin? should it take over two hours to carry out a simple task? You obviously have a very serious problem with slamming and miselling when it comes to letting people leave your service. Surprisingly I didn't have this problem when joining?

Started this process fairly neutral about Virgin but will now be writing to complain to Ofcom and trading standards about restrictive practices.

Any helpful contact details appreciated - will be heading off to twitter soon #prisonerofvirgin

Thanks

Andrew

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Robbie_top
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Re: #prisonerofvirgin

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Very Insightful Person
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Re: #prisonerofvirgin

to cancel can write to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: #prisonerofvirgin

Consider the following options:

  • make Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom.
  • Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:
    Virgin Media Sales Operation Support
    Diamond Plaza
    Daleside Road
    Nottingham
    Nottinghamshire
    NG2 3GG

    Be aware of early cancellation charges if still within the minimum contract period.

    If cancelling due to a recent price increase state that in your letter.

    Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

    Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media)  in your cancellation letter to confirm you are the account holder.

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