prices for existing customerr

[wb2222]

My monthly  Vm  cost went up to £90 this month I contact VM got  oversea callcentre   the advisor  managed to sign me up a new contract for the same package for £82  per month  which  is to expensive  compare  what  a new customer  gets

[nodrogd · Accepted solution]

This is the business model VM has always used. You do not get new customer pricing because new customer prices are sold at a loss to attract new customers in. Existing customers pay the true cost of the services. You will always get better discounting by being locked into a new contract.

[Gareth_L]

Hello wb2222.

Thanks for your post. Sorry you've had to head this way to explain what's happened with your renewal offer.

What @nodrogd has advised above is correct. With existing customers we will always offer the best possible package available.

What price were you charged before the increase to £90?

Gareth_L

[wb2222]

Last Vm monthly  was £77  also as a pensioner  of  76  I find oversea callcentre  had to deal with WB

[Gareth_L]

Thanks for replying wb222.

I can look into the package price for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L