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payments not going through

Foxy3344
Joining in

on ‎23-06-2022 01:06

  • so I've been paying my bill via bank transfer, but it's saying that I missed last month's payment despite paying it. I can see it on my bank statement that it came out well before it was due. What do I do?
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Molly_T
Forum Team
Forum Team

on ‎23-06-2022 08:35

Hi Foxy3344, welcome to the community! Thank you for posting. 

Sorry to hear of your current billing situation. We will need to access the account to investigate further and offer support with this. We will need to send you a PM to confirm a few details so we can help. I will send you a PM now - you will find this in the top right corner of the page in your Inbox. 

We can return to the public thread with an update as soon as possible. 

All the best! 

Molly
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