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yousaf1
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payments have been taken twice month for a year

hi basically some payments have been made taken out of my account like twice a month for a whole year but I've only just recently seen this I've tried to upload the statements but it isn't working. 

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Superuser
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Re: payments have been taken twice month for a year

Which services do you have from Virgin Media?

Do you have a mobile agreement with Virgin Mobile?

If you have both then you can have three payments to Virgin Media/Mobile each month.

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Forum Team (Retired) Kath_F
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Re: payments have been taken twice month for a year

Hi yousaf1, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

If this is to do with a Virgin Mobile account then having 2 payments come out would be correct since you have 1 payment for the handset and 1 payment for the tariff. 

If you've been paying 2 amounts for a Virgin Media service then this means you have 2 accounts setup. 

Come back and let us know which account you have so we can help further. 

Thanks,

Kath_F
Forum Team



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