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juliemackay7
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payment taken twice

can i claim a payment back that has been taken twice?

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Superuser
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Re: payment taken twice

Taken twice by Direct Debit - yes under the Direct Debit Guarantee, via your bank.

Direct Debit taken after you paid the bill by another method - no. When you paid by the alternate method you would have been warned that the DD would also be taken. The additional payment becomes a credit on your account and will be used to pay your next bill.

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Forum Team (Retired) Tom_S
Forum Team (Retired)
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Re: payment taken twice

Hi juliemackay7 welcome to our community forums,

 

I can see that it has been awhile since you initially posted about this. Are you still experiencing this issue or have you either contacted us through other methods for support or managed to follow the advice of Ernie_C?

 

Thanks

Tom_S