password problem

[newyear]

Problem resetting password for virgin.net email I've had for a long time. Got msg "mailbox unavailable", advised "change pw", but get error msg "you can't use that pw", though previous msg "all pw requirements met". Have tried many times but no pw accepted

Help gratefully received

[David_Bn]

Thanks for your post on our Community Forums @newyear, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing with the mailbox service.

Can you please confirm if you are an active subscriber for a Virgin Media service?

If you are, please attempt clearing the cache on the browser you're using, or an alternative browser.

Kindest regards,

David_Bn

[newyear]

Not sure. I have acct no and area code for email I have had for a long time.

[Ayisha_B]

I would like to take a closer look into this so will pop you a PM now to confirm some details and we'll take it from there 😊

Hope to hear from you soon!

[Ayisha_B]

Thanks for the update via PM @newyear

Glad it's sorted for you now!

If we can help with anything else, let us know.