on 04-08-2021 18:02
I have not received a confirmation of cancellation email
on 04-08-2021 20:12
Hi Iky14,
Thanks for your post, I am sorry we have lost you as a customer.
We do not always send out a confirmation email, but normally after the disconnection request has been processed you will receive an email 24-48 hours after saying "sorry to see you leave"
How did you book your cancellation?
Zoie
on 05-08-2021 09:08
I booked my cancellation over the phone. the person said I would get an email conforming the date. I need the date so I can tell my new provider when to start their service.
on 05-08-2021 11:25
I am sorry for any confusion over this Iky14,
As we take 30 days notice your disconnection date would be 30 days from then.
Happy to send you over a private message it you need me to double check just let me know.
Alex_Rm
on 05-08-2021 15:26
that would be great if you could double check for me.
on 05-08-2021 15:32
No worries Iky14.
I've popped you over a private message to get a few details from you.
Alex_Rm