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not received a confirmation of cancellation email

Iky14
Joining in

I have not received a confirmation of cancellation email

5 REPLIES 5

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Iky14,

 

Thanks for your post, I am sorry we have lost you as a customer.

We do not always send out a confirmation email, but normally after the disconnection request has been processed you will receive an email 24-48 hours after saying "sorry to see you leave"

How did you book your cancellation?
Zoie

Iky14
Joining in

I booked my cancellation over the phone. the person said I would get an email conforming the date. I need the date so I can tell my new provider when to start their service.

I am sorry for any confusion over this Iky14,

 

As we take 30 days notice your disconnection date would be 30 days from then. 

 

Happy to send you over a private message it you need me to double check just let me know.

 

Alex_Rm

that would be great if you could double check for me.

No worries Iky14.

 

I've popped you over a private message to get a few details from you.

 

Alex_Rm