nobody turned up to collect material,not received packaging either

[Leinamax]

Hi,I've been waiting at home since 7am for someone to pick up Virgin equipment, I received a message at 4pm to say nobody was coming .Have also requested packaging twice to send the stuff back myself,have received nothing.What can I do as I have no intention of taking another day off.Thank you

[Kain_W]

Apologies for the delays Leinamax,

Welcome back to the community.

To clarify has our team not advised of any delays at all?

Also what equipment is due to be collected?

Let us know,

[Leinamax]

Hi Kain,thanks for your reply.I had an SMS at 4pm saying nobody was available to pick up the material having has a reminder this morning to say they were coming but with no indication of the time- a whole day wasted. I have also also requested a return kit twice but have received nothing..I suppose the next thing will be Virgin asking for money because the equipment hasn't been returned!

[Leinamax]

Sorry,the hub and router need returning.

[Ryan_N]

Sorry that this has happened - there should have been clear communication from the off. 

I will send you over a private message to help get this resolved. 

Cheers, 

Ryan.