no account number, nor delivery confirmation

[ml19]

Hi there,

Around a week ago, I ordered a wifi broadband as a new customer to be delivered today.

However, I received no confirmation email on the delivery date, and I tried to contact customer service, but because I haven't been sent an email with my virgin media Account number either, I can't get through. I checked junk mail, but there's no email there.

Would very much appreciate any help on this matter.

Cheers

[Ryan_N]

Hi ml19, 

Thank you for your post and welcome to the forums. 

When you placed the order was this online or over the phone? What emails did you get after signing up - anything to advise that it's been completed and your services will go live on x date? 

Cheers, 

Ryan. 

[ml19]

Hi Ryan,

It was online on the virgin website. After the order, I got an order summary email from your webteam email with my order ref. no. and the delivery date for yesterday.

I didn't get a delivery confirmation (should be sent 2 days after?)

Thanks

[Ryan_N]

Hmm - it doesn't add up. What I will do is send you over a private message to see if I can find anything 🙂 

Cheers, 

Ryan. 

[Christy_D]

Good afternoon,

Hope you've had a great weekend. 

I have popped you a private message just to check that you have had this resolved now or to see if you still require assistance.

Thanks,

Christy