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stu445
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moving home = new contract?

hi, we are moving home soon, I have been with VM for 10+ years

we are only moving around the corner and the new address has VM

but we will only be at the new address for 6 months, will I have to start a 12 month contract?  when we move again in 6 months it might not be to an address with VM, so might need to cancel then, and don't want to have to pay cancellation charge.

 

thanks

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Superuser
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Re: moving home = new contract?

yes you will need to start a new contract. Unless you cancel at the current address and take out a new 30 days contract at a higher price.

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Superuser
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Re: moving home = new contract?


@stu445 wrote:

hi, we are moving home soon, I have been with VM for 10+ years

we are only moving around the corner and the new address has VM

but we will only be at the new address for 6 months, will I have to start a 12 month contract?  when we move again in 6 months it might not be to an address with VM, so might need to cancel then, and don't want to have to pay cancellation charge.

 

thanks


VM accounts are linked to the physical address of the connection, not the person named. As long as both addresses are serviceable then only a moving fee will be charged.

Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
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Superuser
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Re: moving home = new contract?

FYI…


O. Moving home outside of or within the Virgin Media Network service area

1. If you move to an address that is outside of the service area during any minimum period you may need to pay the early disconnection fee described in paragraph N.5.

2. If you move to another address within our service area, you may ask us to provide the services to your new address.  You must provide at least 30 days’ notice to do this.

3.  If you move to an address within our service area, we cannot guarantee to provide you with the services at your new address, for example you may move to an area that where there is not sufficient capacity on our network.  If this happens and we are unable to provide services to you, or if what we can provide is not equivalent to the service we have provided to you at your previous address, then you can cancel your services and you will not need to pay an early disconnection fee.

4. If we agree to provide the services to your new address, you may have to pay a service transfer charge (to be paid to Virgin Media Payments).  Details of the service transfer charge are set out in the price guides.

5. Where we have agreed with you to continue providing the same services that you received at your current address to your new address and this is during any minimum period, then that minimum period will continue at your new address (for example, where your services are on a 12 month minimum period, if you move during month 7 of your minimum period, the remaining 5 months of your minimum period will apply for those same services being provided at your new address). Where we have agreed with you to change the services you receive at your new address then a new minimum period may apply for those services and the service start date for that new minimum period will be the date that the equipment is installed at your new address.


Source: https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services.html#...

If the move occurs under the terms of O.5 then make sure this is stated somewhere and not just verbal.

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