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lost account details

john19731
Joining in

i was a virgin media customer up to november in 2019 and i've lost all my account details i've just been made aware there's an outstanding bill that needs paying but i cant get through to customer services as i've lost my old account number. how can i get in contact with virgin media to regain the information that i need

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @john19731 

Give the VM Collections team a call on 0800 052 0360.

They may be able to assist further and accept any outstanding payments due that you wish to make

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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See where this Helpful Answer was posted

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @john19731 

Give the VM Collections team a call on 0800 052 0360.

They may be able to assist further and accept any outstanding payments due that you wish to make

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

i've just spoke to them and made payment thanks for your help cheers

Hi there @john19731

 

Thank you so much for your post and welcome to the community forums! 

 

I wanted to say a big thank you to @newapollo for their help and guidance on this and to check that you everything is now sorted for you?

 

Thank you again.