logging in

[ecanham]

cannot log in to my account, tried resetting password several times without success

[Daniel_Et]

Hi @ecanham 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[ecanham]

3 weeks have passed.Still not able to access account!

Opened ticket to  IT over a week ago ,not heard a thing.

[Ayisha_B]

Hi @ecanham 

I can see you have been speaking to my colleague, Daniel, via PM so if you do require an update on this please do reach out to him directly.

Thank you