on 31-01-2024 15:43
cannot log in to my account, tried resetting password several times without success
on 31-01-2024 17:50
Hi @ecanham 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're experiencing 😔
In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
on 19-02-2024 16:01
3 weeks have passed.Still not able to access account!
Opened ticket to IT over a week ago ,not heard a thing.
on 19-02-2024 18:08
Hi @ecanham
I can see you have been speaking to my colleague, Daniel, via PM so if you do require an update on this please do reach out to him directly.
Thank you