on 03-07-2021 14:06
Please note I am locked out of virgin media account and email account. error message
We didn't recognise the username or password you entered. Please try again.
Email stopped working early june now account locked out
03-07-2021 14:20 - edited 03-07-2021 14:21
Can you confirm that you have a current Virgin Media broadband account?
The username unknown message usually only comes up when their is no associated VM broadband account.
Edit to add you can check the primary username for your account via this link:
virgin-media-reset-username-and-password
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 03-07-2021 14:22
yes i currently have an account an a 300mbit broadband connection with VM
on 03-07-2021 14:24
Further I have not forgotten details they are simply not accepted any more
on 03-07-2021 14:29
@Blueyonder2 wrote:Further I have not forgotten details they are simply not accepted any more
It may be that the current account has a different primary username associated with it. The forgotten username link is a way of checking what the system thinks it is.
The VM Forum Team will be along later and should be able to help investigate what has happened.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 03-07-2021 14:32
just used fin confirm user name link provided, says it found me and quote the right email address but will still not allow sign in with current credentials
on 03-07-2021 14:44
Hi @Blueyonder2
Thanks for posting on our community forum!
Have you tried to reset the password via our website? No worries if not, I can take a look into this for you.
Regards
on 03-07-2021 14:51
Hello Travis,
I have not tried because I am also locked out of my email with VM and thats the username
on 03-07-2021 14:51
@Travis_M As they cannot access their My Virgin Media account they cannot reach the password reset page.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 03-07-2021 15:03
I understand, my bad. I'm going to private message you now to look into this further, please keep an eye on your inbox @Blueyonder2
Regards