not a dept i know - do you mean retentions - if so they are open until 8 and most of saturday
dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - dont worry about that they do much more - open 'till 8pm - 6pm on saturdays - closed sunday and the plus is its a UK call centre
Thanks for joining us on the forums and for dropping by with your post
I can see that you have spoken to the teams about the offer you are looking into and it's great that you've had this support from our teams
The Outbound Retentions teams are the ones that may pick these requests up for our existing customers. Outbound Sales only contact customers who are eligible for offers we have and this applies to customers who would at that point be taking on a new product. E.G a broadband only customer may be eligible for a new customer deal including phone TV and broadband if they were to take on board those 2 new services.
A customer with all 3 services already would not be contacted by them as their offers are relevant to a customer who is going to take on board a completely new service.
I hope that helps.
I am very glad to see you have sorted an option with us that you are happy with too.
Please let us know if there is anything else we can look into for you and we'll do what we can to support you
I got a call from the retentions after I asked for a disconnection, they offered me a much better deal but I decided to check with my wife first and then i couldn't contact them. So I went for another disconnection but they didn't call, so I cancelled the disconnect. I am now on a rolling monthly disconnect/reconnect until they call.
Syndrew wrote: I got a call from the retentions after I asked for a disconnection, they offered me a much better deal but I decided to check with my wife first and then i couldn't contact them. So I went for another disconnection but they didn't call, so I cancelled the disconnect. I am now on a rolling monthly disconnect/reconnect until they call.
If you are an active customer, you won't get a call from anyone at Virgin Media.
Your chance to start a new contract minimum period is to speak to Retentions.
Should they not be able to come to a negotiated deal, you can cancel your account. Only then can you perhaps get a call from Outbound Retentions - not guaranteed to happen so be sure you are willing to follow through and go elsewhere.