how do i speak to a supervisor or manager at VM

[scott1503]

does anyone know of a easy was without being on the phone for another 1/2 hours of how to get a quick resolution and speak to someone more senior that the standard customer service team.

i have spent

6 hours on the phone since friday to VM

3 Hours on thew phone to o2 since friday

multiple online chats with both.

Nothing has resulted in my problem being rectified.

[scott1503]

Thank you, I will have a play a little later. See if a full reset gets me anywhere. 

[David_Bn]

Do please come back to us once this has been completed @scott1503, and we will take a closer look into this for you

Kindest regards,

David_Bn

[scott1503]

Hi, 

a full push button reset appears to have complete changes my results the first test after a reboot and settle came up to 1060 if I remember correctly near enough straight away. 

issue seems to be fixed, now just waiting on Royal Mail delivering the O2 SIM card. 

thanks for the help. 

[newapollo]

Hi again @scott1503 

Thanks very much for the update.

That looks a lot more promising now, hopefully it's done the trick.

Keep an eye on everything over the next few days and pop back if it goes awry again.

[David_Bn]

Thanks @scott1503, and thanks to @newapollo too!

Our Forum team are here you for you if you need any further assistance as well,

Kindest regards,

David_Bn