Strange, I've almost never had issues getting an online chat session through. Usually checking back a couple of minutes later does the trick. For example, when I started typing this post the fault/loss of service options of broadband/TV/phone were busy, but they're all free now a few minutes later. It is just a matter of checking every few minutes.
That aside, I have had engineer appointments booked by the Customer Relations department. You can reach them by calling in (150 / 0345 454 1111 -> option 5 -> option 3.) They're UK based and available between 8AM to 8PM. If they cannot assist you directly, they'll most likely redirect you through to another UK team who can help.
______ Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Thanks - I eventually got through to online chat, and now know why they are so busy - it was over a minute between questions and the guy wasn't even remotely interested in helping me out. Got an engineer through phoning again
I have never been able to access the chat line, it always comes up as no one is available. The test your system on the web doesn't work and Virgin is generally a mess. You used to be able to book an engineer easily on line - no more
I'm sorry to hear you've had trouble booking an engineer online and speaking with our chat team. Chat is an increasingly popular way to contact companies these days so you can rest assured we're investing into improvements and availability more than ever.
If there's nobody available online when you need us then are support teams are always available to help. You can reach us on 150 from a Virgin Media phone or 0345 454 1111, option 1 then 2.
Michael_JK Forum Team
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