trying to create an account for new broadband but eventually getting
We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.
My apologies for the online account creation issue. This normally does indicate an IT ticket has to be raised (that message about not being able to create), so I'll pop you a quick PM to gather some details for you, so I can sort this out.