Hi I have been waiting a while now for word about the free speaker, the stated time I was supposed to wait has definitely passed, can you chase this up for me please
How long was stated to you? It's 28 days after install then up to two weeks for delivery. 42 days total. If you've waited more than 42 days then a member of the Forum Team here will be able to help you, one of them will respond to your topic in up to three days. They'd fill in an exception form on your behalf, which will get your eligibility checked, if you pass the check: from there it goes to the reward team who will deal with it from there (up to 7 days for the item to be received.)
Alternately, you can ring 150 (from a VM phone) or 0345 454 1111 (from all other lines), go into the main menu, then option 4 -> option 1. Tell them about not having received the gift and ask them to fill in an exception form.
If you've waited less than 42 days, then wait until that time frame passes. It may yet still come.
______ Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.