we had viewing of our property with insurance company, and they have noticed that we have 2 boxes from Virgin Media installed, but the cables are exposed from the box (on both of them). We only recently had the broadband installed.
Can you please arrange an engineer to come and put a cover on top of the boxes ASAP, so we can proceed our insurance? I can send you pictures if you provide me with email address.
Welcome to the community - It's really great having you on board with us
We can certainly get someone out to repair the box however we will nee d a few details from you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.