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mackasmacka
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email and my virginmedia login

Hi, so trying to login to my virginmedia and also my virgin email. It says my username or password is incorrect. for both email and my virgin. If i try to do a reset and enter my usermname/email it says "Unable to find your username" to double check i used my email address and password in Outlook, and suprise suprise. i can read and send emails.

I have also noticed a previous accounts email has stopped logging in also but thats for another day.

i like to keep in advance with my virgin bill but now im going to fall behind.

Thank you

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besonders1
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Re: email and my virginmedia login

suprise suprise I am also having exactly the same problem. Hopefully a staff member from the VM team will respond to us soon. I have even rang the helpline about this and basically got told to "try again in the next few days". yet nothing has changed with my login details and im still being billed and using my services etc.

 

 

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Forum Team
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Re: email and my virginmedia login

Hi mackasmacka, 

 

Welcome to our community forums! 

 

I am sorry you're having problems accessing your online account and email. 

 

Have you tried accessing it from a different device? 

What happens when you try to reset your password?
 

Thanks, 

 

Hetty_R
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besonders1
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Re: email and my virginmedia login

the outcome is the same regardless of which device I use. If I try to reset my password this is what I receive:-

Clipboard04.jpg

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mackasmacka
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Re: email and my virginmedia login

as with the previous reply I get the same. I have even tried entering my account number and area reference its just doesn't let me go any further

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Forum Team
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Re: email and my virginmedia login

Thanks for confirming. 

 

I have popped you a PM so we can check your account from our end, please reply when you can 🙂 

 

Look forward to hearing from you, 

 

Hetty_R
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