ebilling ongoing problem

[architecturist]

My profile is set to ebilling, but Virgin continues to send (and charge for) paper bills.

I have had a phone call and three webchats with VM representatives, and all agree that my profile is set correctly, but still the bills keep coming.  Earlier this month I emailed the complaints resolution service (c-1303231404), but all that they were able to offer was that I rang.  Which is not a resolution!

Is there any known way of actually transferring to ebilling?

[Beth_G]

Hi architecturist,

Welcome to the Community Forums!

Thank you for your post. I'm really sorry to hear you've been charged for paper bills, despite having ebilling set up. I'd really like to look into this for you. I've sent you over a private message so I can take your details and assist you further from there. Please look out for my message over at the purple envelope.

Thanks!