eBilling

[I_have_toes]

Hi, I've been charged for a paper bill, but I'm signed up to ebills in my account. I'm going round in circles on the help pages and it just tells me to change the settings in my account. How best is it to contact VM about this? I thought they used to have an online chat function, but I don't seem to be able to find it, or find a way to talk to anyone. It just sends me round and round via links.

[Hayley_S · Accepted solution]

Hello @I_have_toes,

Welcome back, thanks for posting.

I am so sorry for the issue with your billing.

I will send you a private message now, so I can investigate this further.

Please look out for a purple envelope, at the top right corner.

Many thanks,

[Hayley_S]

Hello @I_have_toes,

Thank you for confirming your details.

I am glad we have fixed this for you! If you ever need us again, please do make a new post and we will be along to help you.

I do hope you have a lovely rest of the day.

Many thanks,