on 14-10-2019 22:49
Hello all
I've been trying to sort this for a while now. Using this forum is the last throw of the dice before we look at changing to BT.
The problem: When logging into my account, I'm asked for our 4-digit eBilling PIN.
I'm not sure we've ever had one.
To make the problem worse, the eBilling email address displayed isn't the one I use. (It's close, but 1 digit out)
I've phoned Customer Services 4 times now - each call lasting an hour, and each one ending with me being promised I'd receive a call back from the engineers. It's not happened.
(To be honest, the guys I've spoken to really don't listen to the problem, so have struggled to understand the issue. Then, when they find they can't fix it, they try and get away as quickly as possible)
Can someone get in touch and help me fix this? If it goes on much longer we'll just be phoning up and cancelling.
Answered! Go to Answer
on 11-11-2020 10:47
I am also having issues finding my ebilling pin. I have my username and password, but no pin.
I've also tried calling the number, but spent nearly an hour on hold with nobody picking up.
Can someone please help with getting my ebilling pin so I can log in?
Thanks
on 12-11-2020 12:03
Hi rpharris84,
Thank you for your post and welcome to the forums.
I am going to send you over a private message so we can look into this for you 🙂
Cheers.
on 16-11-2020 16:25
Great news mate. Thank you for letting me know 🙂
Cheers.
on 12-12-2020 20:50
Hi Joe,
Please can you help me with the below issue as well please?
Kind Regards,
Kelly Steel.
on 15-12-2020 12:44
Thanks for the post Kellysteel0810 and welcome to our community.
I'll pop you over a private message so we can reset this.
Thanks, Emily.
on 03-01-2021 16:27
Hi i have the same issue as most others with getting past the PIN stage when logging in online. Can someone help as phone lines are very busy and not picking up. Thanks
on 03-01-2021 17:38
Hi Brian59,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you're having some issues accessing your online account.
This is usually something you'd need an IT ticket raised for, I'll pop you over a private message to try a few things first of all however 🙂
Alex_Rm
on 08-01-2021 13:14
Hello,
i came across posts about ebilling pin blocking access to my virgin meida could you please help ?
on 08-01-2021 15:59
Hi leehuggett
Thanks for posting and welcome to the community.
I'll certainly be able to help with this however for future reference, please do not send a PM unless asked 🙂
I'll now go ahead and reply to the PM sent
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 17-02-2021 11:05