Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

contract not what i was told....

Steve67
Dialled in

on ‎21-11-2021 08:00

Ok so i did a deal via web chat and upgraded to m350 broadband , i was told it was an 18 month contract, no price increases. i looked at the contract today and found one of the discounts applied ends in 6 months so the price will rise, so its not a fixed price contract.

is there a number to get through to retentions directly ?

0 Kudos
2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

‎21-11-2021 08:45 - edited ‎21-11-2021 08:46

@Steve67 wrote:

is there a number to get through to retentions directly ?

0345 4541111 (or 150 from a VM landline) and choose the options for "thinking of leaving us"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Tom_F
Forum Team (Retired)
Forum Team (Retired)

on ‎21-11-2021 10:49

Hi Steve67, thanks for posting. 

 

Sorry about the issues with your new contract, unfortunately we can't help with new deals/package changes here - but as well as calling on the number helpfully provided above you can also text the relevant teams on 0753 301 6422 so this can be sorted out. 

 

Please keep us updated with how you get on. 

 

Tom 

0 Kudos
Top